FAQ

We accept Visa, Mastercard and American Express through the website. You can also pay with Paypal, Afterpay and Klarna

We do not use any synthetic fragrances in our products. We procure products that are natural and safe. We are not responsible for allergic reactions that may be brought on by using a product with natural ingredients. We suggest customers take the time to read the ingredients before purchasing any of our products.

Yes, we offer samples with a purchase or you have the option to purchase smaller quantities of our products.

To ensure you have ordered the right size, we recommend referring to our size guide available on our website. It provides detailed measurements and guidance to help you make an informed decision. If you have any further questions or need assistance, our customer support team is ready to help you find the perfect fit.

To check the status of your order, please refer to the tracking number provided in the shipping confirmation email we sent you. Simply enter the tracking number on the courier's website to get real-time updates on the location and estimated delivery time of your package. If you have any further questions or concerns, feel free to reach out to our customer support team for assistance.

We understand that circumstances can change, and we're happy to assist you with canceling or changing your order. However, please note that we can only accommodate cancellations or changes within 24 hours of placing your order. Once this time frame has passed, our sales are final. Additionally, please keep in mind that custom orders cannot be canceled or changed once they have been processed and started. If you need any further assistance, please reach out to our customer support team, and we'll be glad to help.

We apologize for any inconvenience caused by not receiving your order confirmation email. Order confirmations are typically sent immediately after placing an order. Please check your SPAM folder as sometimes emails can be filtered there. Our email correspondence is sent from info@7chakrasrus.com. If you still cannot locate the confirmation email, it's possible that there was a typo in the email address provided during the purchase process. Please reach out to us at info@7chakrasrus.com with your order name and the correct email address you'd like to receive correspondence at, and we'll be happy to assist you further.

We're sorry to hear that your package may have been lost or stolen during transit. Once the product has been shipped and a tracking number has been provided, it is under the responsibility of the courier. We recommend filing a claim with the courier company to initiate an investigation into the missing package. If you believe your package has been stolen, we advise you to file a report with your local authorities. Please let us know about the situation, and we will do our best to assist you in any way we can.

We strive to process and ship orders as quickly as possible. Once your order is placed, please allow 1-3 business days for processing before shipment. Shipping times vary depending on your location and the shipping method selected at checkout. Standard shipping typically takes 3-7 business days within the United States. Please note that international shipping may take longer. Once your order is shipped, you will receive a confirmation email with a tracking number to track the progress of your package. If you have any further questions about the estimated delivery time, please don't hesitate to contact us.

At this time, we currently do not offer international shipping. We apologize for any inconvenience this may cause. Our shipping services are currently limited to domestic addresses within the United States. We appreciate your understanding and support. If you have any further questions or need assistance, please feel free to reach out to our customer service team.

Thank you for your inquiry. As a policy, we do not offer refunds, exchanges, or cancellations once an order has been shipped due to the nature of our products and for safety and contamination concerns. We encourage our customers to carefully review their orders before completing the purchase. In the case of custom orders, refunds may be requested within 24 hours of placing the order. We appreciate your understanding and adherence to our policies. If you have any further questions or concerns, please don't hesitate to contact our customer service team.

Refund Policy